Refund Policy

Effective Date: June 1, 2026
Website: eclipsehtx.com

1. Overview

At Eclipse Security, we take pride in delivering clean, reliable installations and making sure everything is set up to your satisfaction. Because our services involve time, labor, and customized setups, refunds are handled according to the terms below.

2. Deposits

Deposits are required to secure your installation date
Deposits are non-refundable once your appointment is scheduled
Deposits may be applied toward rescheduling at our discretion

3. Cancellations

Cancellations must be made at least 24–48 hours in advance
Cancellations made with less notice may be subject to a cancellation fee
No-shows or same-day cancellations may result in loss of deposit

4. Refunds for Services

Because installation services are labor-based:

No refunds will be issued for completed work
Once installation is performed and approved on-site, the service is considered fulfilled

5. Satisfaction Adjustments

If you are not satisfied:

Please contact us within 48 hours of installation
We will make reasonable adjustments to camera placement, angles, or setup at no additional charge

6. Partial Refunds

Partial refunds may be considered in limited situations, such as:

Services that were paid for but not completed
Installation changes that reduce the original scope of work

Any partial refund is issued at our discretion based on work completed.

7. Equipment

Equipment purchased through Eclipse Security may be subject to manufacturer warranty
Opened or installed equipment is not eligible for return or refund
Customer-provided equipment is not eligible for refunds under any circumstance

8. Refund Processing

Approved refunds will be issued to the original payment method
Processing times may vary depending on your payment provider

9. How to Request a Refund

To request a refund or adjustment, contact:
Eclipse Security
281-748-6859
eclipse.htx@gmail.com

Please include your name, service date, and reason for the request.