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Shipping Policy

A legal disclaimer

Effective Date: June 1,2026
Website: eclipsehtx.com

1. Overview

Eclipse Security offers both online sales of security equipment and on-site installation services. This Shipping Policy applies to all physical products purchased through our website.

2. Order Processing

  • Orders are processed within 1–3 business days after payment is received

  • Orders are not processed, shipped, or delivered on weekends or holidays

  • You will receive a confirmation email once your order has shipped

3. Shipping Rates and Delivery Estimates

  • Shipping costs are calculated at checkout or included in your order total

  • Estimated delivery times vary depending on your location and selected carrier

  • Delivery timeframes are estimates and not guaranteed

4. Shipping Carriers

We ship orders using trusted carriers such as UPS, FedEx, or USPS. Carrier selection may vary based on package size and destination.

5. Tracking Your Order

  • Tracking information will be provided once your order has shipped

  • Customers are responsible for monitoring delivery and ensuring safe receipt of packages

6. Lost, Stolen, or Delayed Shipments

  • Eclipse Security is not responsible for delays caused by shipping carriers

  • Once an order has been shipped, we are not liable for packages that are lost or stolen after delivery

  • If your package is marked delivered but not received, please contact the carrier directly and notify us

7. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged product and packaging

  • We will review and offer a replacement or solution when applicable

8. Shipping for Installation Orders

For customers who have scheduled installation services:

  • Equipment may be shipped to your location ahead of your installation date

  • Customers are responsible for receiving and securing equipment prior to installation

9. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details

  • Eclipse Security is not responsible for delays or additional costs due to incorrect addresses

10. Returns and Refunds

  • All returns and refunds are subject to our Refund Policy

  • Opened or installed equipment may not be eligible for return

11. Contact Information

For any shipping-related questions, please contact:
Eclipse Security
281-748-6859
eclipse.htx@gmail.com

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